Customer Support Specialist - Remote

Overview

Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

In Short

• Handle all incoming inquiries from borrowers and merchants via phone, chat, and email.
• Efficiently manage a high-call volume environment, averaging 30 to 50 calls per day.
• Collaborate with other teams to resolve customer issues.
• Work with the internal Risk team on risk-related issues.
• Evaluate customer inquiries regarding invoice requests.
• Identify trends and areas for improvement in processes and communication.
• Stay updated on new product features and improvements.
• Meet customer satisfaction and efficiency metrics.
• Gather customer feedback for leadership.

Requirements

• Strong communication skills.
• Ability to work in a fast-paced environment.
• Experience in customer support or client success.
• Problem-solving skills.
• Technical proficiency in handling support inquiries.

Benefits

• Opportunity to work in a dynamic team.
• Engagement with B2B clients and merchants.
• Professional growth and development opportunities.
• Contribute to customer loyalty and satisfaction.