Customer Support Specialist - Remote

Overview

AffiniPay is a leading fintech company, based out of Austin, Texas, focused on transforming the way professionals get paid through innovative technology solutions.

In Short

• Join a fast-growing fintech company as a Customer Support Specialist.
• Provide consistent and reliable service to customers.
• Answer inbound customer support calls and troubleshoot issues.
• Respond to inquiries via email, phone, and support ticketing system.
• Educate customers on product usage.
• Document issues and investigate customer-reported problems.
• Stay informed about new product releases.
• Work collaboratively in a team environment.
• Maintain professionalism and integrity in all interactions.
• Handle difficult situations positively.

Requirements

• Bachelor’s degree required.
• 2+ years of experience in a customer support role.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a friendly demeanor.
• Ability to manage time effectively.
• Proficient with Windows and Microsoft Office applications.
• Must be able to handle inbound support calls daily.
• Detail-oriented and self-starting.
• Team player with a collaborative mindset.
• Able to react positively in challenging situations.

Benefits

• Fully covered medical, dental, and vision insurance.
• Flexible paid time off policy.
• 401K with company match.
• Competitive compensation with bonuses and equity options.
• Health wellness program including nutrition consultations.
• Parental resources with paid time off for caregivers.
• Professional development opportunities.
• Community outreach and volunteerism initiatives.
• Diversity and Inclusion educational programs.
• In-office perks including free lunch delivery at headquarters.