Customer Support Specialist - Remote

Overview

The Customer Support Specialist at Brightree is responsible for identifying customer issues and providing solutions to ensure high customer satisfaction.

In Short

• Provide consultative responses to technical and non-technical customer questions.
• Diagnose and resolve customer issues via phone or electronic communication.
• Track and document inbound support requests.
• Work closely with customers to ensure solutions meet their needs.
• Stay updated on current technology and product offerings.
• Collaborate with senior team members for case escalation.
• Document all cases according to standard procedures.
• Work in a remote environment.
• Proficient in Microsoft products and experience with Salesforce is a plus.
• Must have prior experience in software support.

Requirements

• Bachelor’s degree in finance, business, healthcare, technology, or a relevant field preferred.
• Experience in HME, Home health, or healthcare industry preferred.
• Technical aptitude and troubleshooting skills.
• Proven ability to resolve issues in a timely manner.
• Ability to work in a fast-paced, collaborative environment.
• Quick learner, self-directed, and motivated.
• Dedication and commitment to tasks.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• PTO accrual and paid holidays.
• Flexible work arrangements.
• Tuition assistance and Employee Assistance Program (EAP).