Customer Support Representative, Pharmacy - Remote

Overview

The Customer Support Representative at Brightree plays a crucial role in assisting customers with Pharmacy software, ensuring a high level of satisfaction and effective problem resolution.

In Short

• Answer questions regarding Brightree Pharmacy application.
• Diagnose and resolve customer issues via phone or electronic communication.
• Interact with customers to troubleshoot non-standard issues.
• Document new issues and FAQs for knowledge base.
• Identify critical issues impacting clients and communicate proactively.
• Track inbound support requests and document customer problems.
• Stay updated on current technology and product changes.
• Comply with pharmacy laws and regulations.
• Work effectively in a remote workforce.
• Possess a great attitude and willingness to learn.

Requirements

• Prior help desk experience with pharmacy software.
• Experience with pharmacy workflows and processes.
• Strong understanding of pharmacy DME industry and NCPDP billing.
• Technical aptitude and troubleshooting skills.
• Ability to resolve issues promptly.
• Quick learner with self-direction and motivation.
• Experience in a fast-paced, collaborative environment.
• Certified Pharmacy Technician preferred.
• Bachelor’s degree in relevant field preferred.
• Equivalent combination of education and experience will be considered.

Benefits

• Challenging and supportive work environment.
• Opportunities for personal and professional growth.
• Diverse and inclusive culture.
• Innovative ideas encouraged in the workplace.
• Commitment to respond to every applicant.