Customer Support Representative - Remote

Overview

As a Customer Support Representative at Experian, you will play a crucial role in assisting users with their inquiries while ensuring high levels of service and satisfaction.

In Short

• Collaborate with team members and partners to solve user issues.
• Respond promptly to user inquiries via telephone and email.
• Handle and resolve user questions and issues effectively.
• Follow stringent data security policies while managing user accounts.
• Maintain records of user interactions and transactions.
• Complete administrative tasks as requested by management.
• Participate in the company's overachievement plan.
• Engage in wellness plans and employee discounts.
• Enjoy a fully remote work environment.
• Contribute to a diverse and inclusive workforce.

Requirements

• High school diploma or equivalent.
• Knowledge of customer service principles and practices.
• Familiarity with relevant computer applications.
• Strong communication skills, both oral and written.
• Ability to manage administrative procedures.

Benefits

• 15 days of vacation accrual annually.
• Five sick days and two volunteer days.
• Employee stock purchase program and 401K matching.
• Annual trip for top performers.
• Various wellness plans and discounts.