Customer Support Representative - Remote

Overview

Founded by travelers for travelers, Bookaway is an online ground transportation booking platform that takes the stress out of travel so you can enjoy the ride.

Bookaway enables travelers to find, compare and book ground transportation tickets online. Currently working in over 60 countries with the largest database of suppliers worldwide (and constantly growing, we bridge the gap between local suppliers and world travelers. With advanced technology, a can-do attitude, and lots of fun in between all the hard work, we enable stress-free travel planning, bringing back the liberation of travel.

We are looking for Customer Support Representative to join our team.

The job is fully remote.

In Short

• Replying to incoming online inquiries (live chat and email)
• Assisting with placement of bookings, cancellations, and changes, and resolving service issues on the fly by coordinating between various stakeholders.
• Interacting with suppliers around the world to meet our customer's needs and achieve high customer satisfaction.
• Defining and executing service protocols and workflows for various scenarios.
• Contributing to the company's internal knowledge base and external info portal (FAQs, product info, etc.)
• Offering and initiating various product and process improvements to increase productivity and customer satisfaction.

Requirements

• Strong analytical, and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Flexible working hours
• Experience with various computer software - a must (Gmail, Google Docs etc.)
• Experience with online support software - an advantage
• Experience with online customer support - an advantage
• Self-driven and motivated as well as the ability to work independently
• Fast learner
• Strong Proficiency in English. Knowledge of other languages is an advantage

Benefits

• *The Job may require occasional weekend and evening shifts