Customer Support Representative - Remote

Overview

As a Customer Support Representative at WeTravel, you will be on the front lines helping travel organizers around the world get the most out of our platform, resolving customer issues and answering product questions.

In Short

• Join a global team dedicated to customer support.
• Help travel organizers maximize their use of the platform.
• Collaborate across teams to improve customer satisfaction.
• Work in a fast-paced, remote-first environment.
• Respond to customer inquiries via email and chat.
• Troubleshoot issues and escalate when necessary.
• Create and update help center articles.
• Assist prospective customers with inquiries.
• Enjoy a generous time-off policy.
• Participate in annual team off-site events.

Requirements

• 1–2+ years of experience in customer support.
• Fluency in English and Spanish.
• Empathetic and patient with a passion for helping others.
• Ability to troubleshoot and distinguish user errors from bugs.
• Clear and concise communication skills.
• Proactive and organized, comfortable working independently.
• Willingness to work flexible hours, including weekends.
• Quiet home office setup.

Benefits

• Full-time fixed term contract as an international contractor.
• Unlimited paid time off.
• Annual program to visit the Amsterdam HQ.
• Work remotely for up to 4 weeks each year.
• Extensive paid family leave.
• Paid volunteer days each year.
• Cross-functional onboarding program.
• Cutting-edge equipment for remote work.
• Language support for non-native English speakers.
• Join a diverse and travel-loving team.