Customer Support Representative - Remote

Overview

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

In Short

• Complete Veriforce’s “CSR I certification program” within 10 weeks of employment, with expert training and course materials provided.
• Deliver effective, professional, and unparalleled support to our customers via chat, email, and phone communication.
• Meet or exceed customer satisfaction scores, response/resolution times, and other service level agreements (SLAs).
• Report new and emerging issues to appropriate stakeholders, maintaining a solution-oriented attitude with a bias toward action.
• Drive product adoption, share best practices, and implement optimization strategies to help customers obtain maximum value from our solutions.
• Collaborate with internal teams to resolve customer concerns.
• Accurately document all customer interactions in Salesforce.
• Achieve CSR II certification within 2 years of employment, gaining expertise in another product area and a specialization, with training and compensation provided by Veriforce.

Requirements

• High School Diploma or GED.
• 1+ year of service experience, preferably in customer support or a call center environment.
• Excellent written and verbal communication skills, with the ability to express pleasant and positive intent via chat/email.
• Professionalism and integrity in work ethic.
• Tech-savvy with the ability to learn and adapt to new technology.
• Experience with Salesforce or similar CRM preferred.
• Passionate about troubleshooting and persevering until resolution is found.
• Strong focus on service excellence initiatives and positive outcomes.
• Team player with adaptability to changes in workload, systems, and processes.
• Customer-oriented, taking ownership of the customer's experience and solving inquiries effectively and efficiently.
• Self-motivated, team-oriented, and focused on exceeding customer expectations.

Benefits

• We are mission-focused and mission-driven to help bring worker home safe every Our training products and compliance platform help keep workers safe.
• Work with a global team! We have colleagues and customers across North America and overseas.
• Veriforce is a great place to work! Our leaders and teams cite culture as one of the top reasons this is a great place to work.
• 100% paid employee medical and dental insurance.
• Monthly contributions to Health Savings Accounts.
• A 401(k) match that is immediately fully vested.
• Outstanding time off benefits.
• Paid time off for volunteer activities.
• Remote work.