Customer Support Representative - Remote

Overview

Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works.

In Short

• Deliver independent, high-quality responses to customers via our email ticketing system and chat
• Provide reliable resolutions for critical and high-impact customer issues
• Take full ownership of customer concerns and follow them through to resolution
• Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction
• Share ideas and practical solutions to continuously improve the customer experience
• Identify service-impacting trends and escalate them appropriately
• Actively learn from others and grow as a customer support representative

Requirements

• 1 year of customer support/service experience, ideally with a chat and email focus for a tech product with international clients
• Exceptional communication and interpersonal skills, a real team-player
• Service-oriented personality with a can-do attitude
• Strong problem solving/troubleshooting skills
• Strong ability to operate multiple applications and platforms
• Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
• Detail-oriented, capable of handling multiple responsibilities at once
• Proficiency with data analysis in excel- an advantage
• Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage

Benefits

• Equal opportunity employment
• Diversity and inclusion in the workplace
• Support for individuals with disabilities