Customer Support Representative - Remote

Overview

Anagram is the ultimate insurance billing platform for eye care providers, designed to save providers time and money while allowing them to focus on delivering the best care for their patients.

In Short

• Join a dynamic Customer Support team focused on guiding and supporting customers.
• Deliver exceptional service and build strong relationships with healthcare providers.
• Ideal for proactive self-starters who thrive in collaborative environments.
• 1–3+ years of experience in customer service or support roles required.
• Strong communication and active listening skills needed.
• Problem-solving abilities and multitasking in a fast-paced environment are essential.
• Experience with tools like Intercom, Slack, HubSpot, and Google Workspace preferred.
• Passion for healthcare and improving patient/provider experience is a plus.
• Previous experience in a SaaS company or fast-growing startup is a bonus.
• Knowledge of medical insurance terminology is advantageous.

Requirements

• 1–3+ years of experience in a customer service or support role
• A team player with a positive, “can-do” attitude
• Strong communication and active listening skills
• Excellent problem-solving abilities
• Comfortable managing multiple tasks in a fast-paced environment
• Patient and empathetic when handling challenging cases
• Quick to learn and comfortable using various tools

Benefits

• Opportunity to impact the healthcare provider experience directly.
• Work in a fully remote environment.
• Collaborative team culture.
• Access to innovative technology and tools.
• Potential for career growth in a fast-growing company.