Customer Support Representative - Remote

Overview

Rocket Lawyer is seeking a talented Customer Support Representative to enhance our contact center support, providing excellent service to customers in a fast-growing environment.

In Short

• Answer inbound calls from customers in a timely manner.
• Provide accurate information and troubleshoot issues.
• Maintain detailed records of interactions.
• Follow up with customers to ensure satisfaction.
• Work in a remote and flexible environment.

Requirements

• Bachelor’s degree preferred.
• 1 year of customer service experience in a call center.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of calls.
• Friendly and professional demeanor.
• Ability to multitask and pay attention to detail.
• Punctuality and consistent attendance required.
• Flexible availability for overtime or weekend hours.

Benefits

• Comprehensive health plans including medical, dental, and vision.
• Accrued PTO.
• Life insurance and disability benefits.
• 401k program with company match.
• Access to mental health and wellbeing resources.
• Free Rocket Lawyer account with legal document access.