Remote Otter LogoRemoteOtter

Customer Support Representative - Remote

Posted 1 week ago
Customer Service
Full Time
USA

Overview

An overview paragraph about the job

In Short

  • Fully remote position
  • Act as the first point of contact for customers via email
  • Troubleshoot and resolve technical issues
  • Collaborate with Development and Product teams
  • Document recurring issues for Knowledge Base
  • Ensure smooth user experience across regions
  • Continuously improve customer satisfaction
  • Work with top enterprise companies globally
  • Join a fast-growing team of over 70 professionals
  • Be part of redefining multilingual AI technology

Requirements

  • Fluent English (written and spoken)
  • Background in Customer Support for technical products
  • Knowledge of HTML, RESTful APIs, debugging
  • Experience with localization processes
  • Clear and empathetic communication skills
  • Positive and proactive mindset
  • High emotional intelligence
  • Self-starter with problem-solving bias
  • Collaborative team player
  • Familiarity with support tools like Zendesk

Benefits

  • Work remotely with a diverse team
  • Contribute to solving significant industrial problems
  • Transparency in business strategies
  • Balance autonomy and responsibility
  • Competitive salaries
  • Environment promoting collaboration and growth
  • Experience with Fortune 500 companies
Intento logo

Intento

Intento is a fast-growing AI technology company founded by two PhDs in artificial intelligence, recognized by industry leaders such as OpenAI and Gartner. With a remote workforce of over 65 employees spread across various global locations, the company is headquartered in California, USA. Intento focuses on machine translation evaluation and aims to support global companies in implementing AI solutions while continuously improving quality and internal processes. The company values a fast-paced startup environment, transparency, autonomy balanced with responsibility, and solving significant industrial problems, providing employees with opportunities to gain experience with Fortune 500 companies and exposure to various industry professionals.

Share This Job!

Save This Job!

Similar Jobs:

The Global Talent Co logo

Customer Support Representative - Remote

The Global Talent Co

1 week ago

Join a remote team as a Customer Support Representative, providing top-tier support to users in the hospitality industry.

Philippines
Full-time
Customer Service
Procore Technologies logo

Customer Support Representative - Remote

Procore Technologies

1 week ago

Procore is seeking a Customer Support Representative to provide exceptional support and service to customers in the construction industry.

USA
Full-time
Customer Service
19 - 22 USD/hour

V.B.C

Customer Support Representative - Remote

Von Bingen Consulting

2 weeks ago

Seeking a Customer Support Representative to assist customers remotely with inquiries and issue resolution.

Worldwide
Full-time
Customer Service
K1X logo

Customer Support Representative - Remote

K1X

2 weeks ago

Join eCom Babes as a Customer Support Representative and provide exceptional service to clients in a fully remote role.

USA, Philippines, Nicaragua
Full-time
Customer Service

AssetWatch

Customer Support Representative - Remote

AssetWatch

2 weeks ago

The Customer Support Representative will assist customers with technical support and service inquiries while ensuring a high-quality customer experience.

USA
Full-time
Customer Service