Customer Support Representative - Remote

Overview

The Customer Support Representative will provide top-tier support to users, assisting customers via chat, calls, and email to ensure timely and effective resolutions while maintaining high customer satisfaction.

In Short

• Provide friendly, professional, and timely support via chat, calls, and email.
• Assist customers with product information, troubleshooting, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to identify opportunities for process improvement.
• Ensure all interactions align with the company’s customer service standards.

Requirements

• Fluent written English with strong communication skills.
• Previous experience in customer support, technical support, or a related field preferred.
• Ability to work independently in a remote setting and manage tasks efficiently.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems and customer support software is a plus.
• Availability to work PST.

Benefits

• Join a fast-growing European B2B SaaS company.
• Be part of a team that is transforming the hospitality industry.
• Work in a remote setting with flexibility.