Customer Support Representative - Remote

Overview

As a Customer Support Representative (CSR) at Procore, you'll support a product that impacts construction across the globe, utilizing your problem-solving and people skills to assist customers effectively.

In Short

• Join a dynamic team at Procore to revolutionize the construction industry.
• Provide 24/7 customer support through various channels.
• Work in a fast-paced contact center environment.
• Collaborate with other teams to resolve complex customer issues.
• Manage customer inquiries via phone, web, chat, and email.
• Demonstrate a positive attitude and respect for clients and colleagues.
• Seek guidance proactively when needed.
• Adhere to Procore's values of Openness, Optimism, and Ownership.

Requirements

• 6+ months of related experience and a High School Diploma or GED.
• Excellent written and verbal communication skills.
• Strong curiosity and persistence in problem-solving.
• A self-starter with a solution-focused mindset.
• Superb attention to detail and multitasking abilities.
• Interest in the construction industry is a plus.

Benefits

• Competitive pay and equity compensation.
• Generous paid time off and healthcare coverage.
• Career enrichment and development programs.