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Customer Support Representative - Remote

Posted 2 days ago
Customer Service
Full Time
USA, Philippines, Nicaragua

Overview

We are looking for a dedicated Customer Support Representative to join our passionate team at eCom Babes. In this fully remote role, you will be the first point of contact for our clients and prospective students, providing exceptional customer experiences while addressing inquiries, concerns, and technical support issues related to our platform and courses.

In Short

  • Respond to customer inquiries via email, chat, and social media
  • Provide information about courses and services
  • Troubleshoot technical issues
  • Document customer interactions
  • Gather customer feedback
  • Assist with onboarding new customers
  • Collaborate with sales and marketing teams

Requirements

  • Proven experience in a customer support role
  • Familiarity with customer service software
  • Strong written and verbal communication skills
  • Empathetic and patient attitude
  • Ability to work independently
  • Excellent problem-solving skills
  • Passionate about helping others
  • Fluent in English
  • Reliable internet connection

Benefits

  • Work from anywhere
  • Join a supportive community
  • Opportunity to make a difference in women's lives
K1X logo

K1X

Acadaca is a dynamic and innovative company specializing in paid social marketing for e-commerce brands. With a focus on driving performance and growth, Acadaca actively manages multiple social accounts and leverages data analytics to optimize campaigns across platforms like Facebook, Meta, Pinterest, and TikTok. The company prides itself on fostering a collaborative and fast-paced work environment, offering best-in-class benefits and a strong commitment to work-life balance. Acadaca embraces remote work, ensuring that location is not a barrier to joining their diverse team. As an Equal Employment Opportunity and Affirmative Action employer, Acadaca values inclusivity and is dedicated to creating a supportive workplace for all employees.

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