Customer Support Representative - Remote

Overview

Bullseye Strategy is seeking Customer Support Representatives to provide assistance to customers regarding insurance benefits, eligibility, and claims.

In Short

• Remote position with a schedule of Monday-Friday, 9:00 am-5:00 pm.
• Hourly rate ranges from $23 to $35.
• Respond to customer inquiries via phone, email, and written correspondence.
• Analyze problems and provide solutions to customer issues.
• Maintain positive customer relations and collaborate with internal teams.
• Document all customer interactions and outcomes in the database.
• Meet quality and performance measures in customer service.
• Identify process inefficiencies and suggest improvements.
• Provide support for difficult or upset customers.
• Participate in process improvement initiatives annually.

Requirements

• High School diploma or GED with 1-3 years of customer service experience preferred.
• Knowledge of health benefits and eligibility is preferred.
• Excellent communication and telephone skills.
• Proficient written communication and ability to learn new software.
• Moderate keyboarding skills with database management experience.
• Ability to adapt to a changing environment.
• Strong organizational and time management skills.
• Fluent in English; bilingual in Spanish preferred.
• Access to high-speed internet and a designated workspace.
• Ability to maintain confidentiality and protect company information.

Benefits

• Medical, dental, and vision insurance options.
• Life insurance and short-term disability benefits.
• 401(k) plan with employer contributions.
• Weekly pay schedule.
• Equal opportunity employer with a commitment to diversity.