Customer Support Representative - Remote

Overview

Tawk.to company is actively searching for an exceptional Customer Service Representative to join our expanding team!

In Short

• Remote position with required working hours of 8am-4pm EDT.
• Full-time or part-time role.
• Answering and facilitating 50-60 customer calls daily.
• Providing timely and accurate information regarding orders and products.
• Processing customer orders and addressing returns.
• Collaborating with the sales team to meet customer expectations.
• Maintaining detailed documentation of customer interactions.
• Engaging in both verbal and written communication.
• Working closely with the billing department on disputed items.
• Adhering to company guidelines and deadlines.

Requirements

• Availability to work 8am to 5pm PST.
• 3 years of previous customer service experience.
• Knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Attention to detail and dependability.
• Adaptability in a team-driven environment.
• DME experience preferred but not required.

Benefits

• 401(k) and matching.
• Dental and health insurance.
• Paid time off.
• Vision insurance.
• Work from home flexibility.