Customer Onboarding Manager - Remote

Overview

As a Customer Implementation Project Manager at Intento, you will lead enterprise customers through the onboarding journey from kickoff to First Value delivery, managing ongoing AI and linguistic maintenance projects throughout the customer lifecycle.

In Short

• Lead implementation projects for enterprise customers from Sales handover through First Value delivery and project close.
• Serve as a primary point of contact for onboarding and one-off projects related to linguistic AI-driven setups.
• Build and maintain structured project plans, keeping documentation up to date.
• Coordinate across internal teams to manage dependencies and keep delivery on track.
• Be the customer's primary point of contact for all implementation-related communication.
• Actively monitor projects for risks and escalate issues promptly.
• Manage project scope against the contract and communicate clearly with the customer.

Requirements

• 2+ years in a customer-facing implementation, onboarding, or project management role at a B2B SaaS company.
• Demonstrable experience managing multiple concurrent projects with external clients.
• Experience in managing cross-team communication.
• Working knowledge of the localization industry and/or machine translation technology.
• Comfortable working in technically complex environments involving software integrations.
• Strong written and verbal communication skills in English.
• Familiarity with project tracking tools (Jira, Linear, Asana, or equivalent).

Benefits

• Competitive salaries.
• Flexible remote culture.
• Supportive and collaborative work environment.