Customer Onboarding Manager - Remote

Overview

The Customer Onboarding Manager is responsible for managing the onboarding journey for new customers, ensuring they achieve quick activation and value from the product.

In Short

• Own the complete onboarding journey for new customers
• Design and execute scalable onboarding processes
• Conduct personalized onboarding sessions and product demonstrations
• Create customized success plans for customers
• Monitor customer progress and address barriers to adoption
• Build strong relationships with customers
• Continuously improve onboarding processes
• Drive customer activation and retention strategies
• Maintain detailed customer records in CRM systems
• Collaborate with cross-functional teams to enhance customer experience

Requirements

• Experience in customer onboarding or account management
• Proven track record of managing high-volume customer relationships
• Experience with SaaS platforms and software adoption strategies
• Strong background in customer-facing roles
• Exceptional communication skills
• Ability to explain technical concepts to non-technical users
• Strong organizational skills
• Problem-solving mindset
• Proficiency with CRM systems and productivity tools
• Experience in B2B SaaS onboarding roles preferred

Benefits

• Competitive base pay + bonus potential
• Generous medical, dental, and vision plans
• Strong company culture focused on improvement
• Immediate access to 401(k) with company match
• Flexible PTO
• 12 weeks paid parental leave
• Remote work friendly
• Learning and development budget
• A manager dedicated to your development