Customer Onboarding Manager - Remote

Overview

We are looking for a Customer Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers' current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

In Short

• Develop and manage all client onboarding activities from project kick-off to launch.
• Manage simultaneous, diverse implementation projects with high customer satisfaction.
• Collaborate with external stakeholders to drive implementation goals.
• Be a product expert to help clients learn the platform effectively.
• Partner with Customer Success Managers and Sales Representatives.

Requirements

• 2+ years in challenging, customer-facing roles, ideally in SaaS or hospitality tech.
• Outstanding written and oral communication skills.
• Detail-oriented with strong critical thinking skills.
• Strong project management experience.
• Comfortable in a fast-paced, startup environment.

Benefits

• Comprehensive benefits package including 401(k) with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.