Customer Onboarding Manager - Remote

Overview

As a Customer Onboarding Manager at Deel, you will be the face and voice of the company for clients, responsible for onboarding and ensuring long-term success through strategic guidance.

In Short

• Onboard customers seamlessly with a focus on long-term growth.
• Provide tailored support and training to ensure effective onboarding.
• Manage project timelines and identify potential risks.
• Build relationships with clients to facilitate their success.
• Act as a liaison between clients and internal teams.
• Understand and communicate product offerings effectively.
• Lead onboarding projects, coordinating with stakeholders.
• Collect and relay customer feedback for product improvement.
• Maintain a high-quality customer experience daily.
• Demonstrate a strong understanding of project management principles.

Requirements

• Minimum of 2+ years in an onboarding/integration manager role.
• Experience with complex B2B SaaS products.
• Strong problem-solving skills and creativity.
• Excellent written and verbal communication skills.
• Ability to build relationships and manage crises effectively.
• Understanding of project management principles.
• Self-starter with a growth mentality.
• Proven track record of achievement in a top-tier company.
• Strong analytical skills with data manipulation capabilities.
• Curiosity and a desire to make an impact.

Benefits

• Provided computer equipment tailored to your role.
• Stock grant opportunities based on role and location.
• Additional perks and benefits based on employment status.
• Flexibility of remote work with WeWork access where available.