Remote Otter LogoRemoteOtter

Customer Onboarding Manager - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide
87,000 - 99,000 USD/year

Overview

As Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process, ensuring they see a strong return in their first 60 days using Postscript.

In Short

  • Run one-on-one onboarding sessions with customers.
  • Meet and exceed onboarding health targets.
  • Contribute to the customer journey and onboarding experience.
  • Develop expertise in our product and marketing technology.

Requirements

  • 4+ years in a customer-facing role, preferably in SaaS.
  • Experience managing multiple priorities with Enterprise-level customers.
  • Ecommerce or martech experience preferred.
  • Strong problem-solving abilities.
  • Process-oriented with a focus on consistency.

Benefits

  • Salary range of USD $87,000-$99,000 base plus equity.
  • High growth startup with career impact opportunities.
  • Work from home flexibility.
  • Competitive compensation and equity opportunities.
  • Flexible paid time off.
  • Health, dental, and vision insurance.
Postscript logo

Postscript

Postscript is a high-growth startup specializing in eCommerce and SMS & email marketing solutions. The company is dedicated to empowering its Go-To-Market (GTM) teams with competitive intelligence and product enablement, ensuring they have the resources and knowledge necessary to succeed in a competitive landscape. With a fully remote work environment, Postscript values flexibility and offers competitive compensation, including equity opportunities. The company fosters a passionate and enjoyable work culture, encouraging employees to make a direct impact on the business while growing their careers.

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