Customer Onboarding Manager - Remote

Overview

Human Interest is hiring a Customer Onboarding Manager to drive efficiency and velocity within our customer onboarding processes. You’re the right fit for this role if you are highly metrics-driven with an emphasis on delivering a high number of launched plans on a consistent basis.

In Short

• Manage a team of customer onboarding specialists and ensure they meet their quarterly goals
• Strategize internal bonuses and promos to meet revenue goals
• Actively inspect customer onboarding pipeline, monitor churn, and review onboarding calls to enforce process and talk tracks
• Identify opportunities for improvement within your customer onboarding team
• Identify launch blockers and collaborate cross-functionally to communicate blockers and identify solutions
• Strategize with customer onboarding leaders, RVPs, and Program Management to identify process gaps and improvements
• Partner with other managers and departments to resolve customer escalations
• Manage the end-to-end customer onboarding process and forecast launch
• Drive a culture of accountability while having fun in the process

Requirements

• 3-5 years of total experience with 2+ years of management in customer onboarding or related disciplines in a SaaS environment
• Proven track record of success in a quota-driven sales environment
• You must be results-driven, confident, and a dynamic leader that can quickly make key decisions to adjust the organization to meet business needs
• Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level
• Demonstrated success working with high volume metrics
• Experience in SaaS and ability to work in a fast-paced tech environment
• Excellent written, oral, presentation, and interpersonal communication skills
• Bachelor’s degree in a related discipline
• Experience evolving and optimizing people, processes, and tools
• Expertise in managing and overseeing large complicated accounts and projects
• Ability to effectively facilitate change from the executive level down
• Ability to effectively navigate and mediate conflict

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Enhanced Mental Health Support for Employees and dependents
• Fertility healthcare and family forming benefits
• Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote