Customer Onboarding Manager - Remote

Overview

We are on the hunt for a passionate individual to drive customer onboarding and education programs for a fast-growing start up. This is a high-paced role that requires creativity and exceptional customer experience skills.

In Short

• Develop and execute a training and education strategy that enables our customers to ramp quickly and realize value from our product in the first 90 days.
• Define and build the customer onboarding process, ensuring it is seamless and efficient.
• Develop fun, engaging, and impactful training and education programs.
• Create written and video content for various mediums and platforms.
• Define success measures and drive metrics for product adoption and engagement.
• Collaborate with internal teams to align priorities and collaborate on training initiatives.

Requirements

• Extensive experience in customer onboarding, customer education, or training in a SaaS company.
• Strong project management skills with the ability to manage multiple tasks and deadlines.
• Excellent communication, presentation, and interpersonal skills.
• Creative and innovative mindset for developing engaging training programs.
• Ability to work collaboratively with cross-functional teams.
• Experience with building certification programs and defining success metrics.
• Passion for providing an exceptional customer experience.
• Ability to thrive in a fast-paced and dynamic start up environment.

Benefits

• A competitive salary + stock options in our fast-growing Series D startup.
• Hybrid working environment or remote friendly.
• 100% Medical, Dental & Vision.
• 401k Plan.
• Paid parental leave.
• 25 days of annual leave + Public holidays + paid sick leave.
• Fun culture with regular socials.
• A generous referral scheme.
• A brand new computer + monitor.