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Customer Onboarding Manager - Remote

Posted 5 weeks ago
Customer Service
Full Time
Australia
$117,000 - $142,000 USD/year

Overview

As a Customer Onboarding Manager at dbt Labs, you will play a critical role in ensuring a positive onboarding experience for customers, helping them to use their real data effectively and enhancing customer retention and growth.

In Short

  • Manage dbt Lab’s largest accounts to initial product adoption.
  • Communicate account setup requirements and expectations clearly.
  • Collaborate with various teams to deliver a superior customer experience.
  • Meet with prospective customers to assess service experiences.
  • Tailor onboarding enablement for your region.
  • Work with customers in Asia-Pacific.

Requirements

  • Experience working asynchronously in a remote team.
  • Strong cross-collaboration skills.
  • Attention to detail.
  • Ability to manage multiple priorities.
  • Experience in customer success or project management.

Benefits

  • Unlimited vacation time.
  • 401k plan with 3% company contribution.
  • Comprehensive healthcare coverage.
  • Generous paid parental leave.
  • Health & wellness stipend.
  • Flexible stipends for home office setup and learning.
dbt Labs logo

dbt Labs

dbt Labs, founded in 2016, is dedicated to empowering analysts to create and share organizational knowledge through the practice of analytics engineering. The company has developed the leading tool in this field, with a vibrant community of 100,000 members and 30,000 companies utilizing dbt weekly. dbt Labs is recognized for its innovative approach to analytics, advocating for code-based transformations and open-source software to enhance collaboration and transparency in data analytics. With a strong customer base that includes notable companies like JetBlue and Hubspot, dbt Labs is backed by prominent investors such as Andreessen Horowitz and Sequoia Capital, and is committed to fostering an inclusive and diverse workplace.

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