Customer Onboarding Specialist - Remote

Overview

As a Customer Onboarding Specialist at Postscript, you will guide our largest customers through the setup process, ensuring they see a strong return in their first 60 days using our SMS marketing platform.

In Short

• Run one-on-one onboarding sessions with customers.
• Design creative onboarding strategies to fuel growth.
• Meet and exceed onboarding health targets.
• Strategize marketing tactics with customers.
• Build strong customer relationships for long-term loyalty.
• Follow up on technical issues resolution.
• Contribute to the customer journey and team collaboration.
• Develop expertise in our products and marketing technology.

Requirements

• 2+ years in a customer-facing role, preferably in SaaS or tech.
• Ecommerce or martech experience is highly preferred.
• Experience in coaching and mentoring.
• Strong problem-solving skills, especially with technical issues.
• Process-oriented to drive a consistent experience.
• Experience in a high-growth environment preferred.

Benefits

• Salary range of USD $73,000-$80,000 base plus equity.
• Opportunity to impact the company and grow your career.
• Work from home flexibility.
• Fun and passionate work environment.
• Competitive compensation with equity opportunities.
• Flexible paid time off.
• Health, dental, and vision insurance.