Senior Customer Success Manager - Remote

Overview

As a Senior Enterprise Customer Success Manager at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. You will act as a trusted advisor, immersing yourself in their businesses and providing strategic guidance to fuel their growth.

In Short

• Drive success for high-growth customers by ensuring maximum value from the platform.
• Act as a trusted advisor and understand customer goals.
• Develop tailored strategies for customer growth and retention.
• Lead strategy sessions to implement innovative SMS marketing strategies.
• Collaborate with internal teams to share customer insights.
• Stay ahead of e-commerce trends and share insights.
• 4+ years of experience in customer success or account management.
• Strong technical aptitude and understanding of e-commerce.
• Outstanding communication skills and ability to build rapport.
• Proactive and adaptable in a fast-paced environment.

Requirements

• 4+ years of customer success or account management experience.
• 1+ years of sales experience preferred.
• Strong technical aptitude.
• Proven understanding of e-commerce and marketing strategies.
• Excellent problem-solving skills.
• Proactive and autonomous.
• Outstanding written and verbal communication skills.
• Open to feedback and eager to learn.

Benefits

• Salary range of USD $103,000 to $116,000 base plus variable compensation.
• High-growth startup environment.
• Fully remote work culture.
• Flexible paid time off.
• Comprehensive health, dental, and vision insurance.