Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Wunder Mobility, you will be responsible for building long-term partnerships with clients, ensuring they achieve measurable results and grow on our platform.

In Short

• Act as the main point of contact for enterprise and growth accounts in German-speaking markets.
• Drive customer onboarding, training, and adoption of our platform.
• Develop success plans and track business outcomes for each customer.
• Take full end-to-end ownership of customer tickets, escalations, and daily operations.
• Proactively identify expansion opportunities and partner with Sales on upsell/cross-sell.
• Manage renewals and mitigate churn risks.
• Represent the customer voice internally, influencing product priorities.
• Lead QBRs and strategy workshops with client executives.
• Mentor junior Customer Success Managers and help shape best practices.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting in B2B SaaS.
• Track record of managing enterprise accounts and driving measurable outcomes.
• Strong understanding of SaaS metrics and customer lifecycle management.
• Excellent communication, presentation, and stakeholder management skills.
• Minimum C1 German language skills and strong business English.
• Ability to collaborate across functions and cultures.
• A proactive, problem-solving mindset with high ownership.

Benefits

• A stable, international career in a profitable and growing SaaS company.
• Direct impact: your work influences how millions of people move in cities worldwide.
• Hybrid/remote flexibility (depending on location).
• 30 days of vacation + workation opportunities.
• A high-trust, senior team where decisions are made quickly and your impact is visible.
• Growth opportunities: real ownership and the chance to develop into a leadership or technical specialization role.