Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Restaurant365, you will manage long-term customer relationships and ensure high levels of service and product adoption for strategic customers in the restaurant industry.

In Short

• Develop long-term customer relationships to drive adoption and satisfaction.
• Ensure delightful experiences for clients during all stages of the customer journey.
• Strategize with customers to meet their goals and ROI.
• Handle escalations and coordinate issue resolution across departments.
• Set and guide project expectations with executive stakeholders.
• Facilitate change management across key roles.
• Ensure customer success post-onboarding with product knowledge.
• Partner with Sales for growth opportunities.
• Track key client metrics like usage and satisfaction scores.
• Maintain Salesforce and Gainsight records.

Requirements

• 2+ years of experience as a Customer Success Manager in a SaaS company.
• 2-3 years of experience in accounting or restaurant hospitality.
• Experience with Restaurant 365 software.
• Ability to travel 15% of the time.
• Proficient in Microsoft Office Suite.
• Strong communication skills and professional presence.
• Ability to manage multiple complex projects.
• Proficient in Salesforce or other CRM tools.
• Strong organization and time-management skills.
• Technical aptitude for cross-platform communication.

Benefits

• Salary range of $96,400 - $120,500 + Bonus.
• Comprehensive medical benefits, 100% paid for employee.
• 401k with matching.
• Equity Option Grant.
• Unlimited PTO and company holidays.
• Wellness initiatives.