Senior Customer Success Manager - Remote

Overview

We are looking for a Senior Customer Success Manager to serve as the strategic advisor and primary point of contact for our enterprise clients, helping organizations accelerate their workforce transformation in the age of AI.

In Short

• Act as a Skills Strategist for enterprise customers.
• Leverage AI capabilities to design custom skills assessments.
• Own the full lifecycle of customer value delivery.
• Build and maintain trusted relationships with C-suite leaders.
• Track and analyze deployment success metrics.
• Drive sustained engagement through targeted interventions.
• Serve as a customer advocate for product innovation.
• Contribute to internal playbooks and best practices.
• Mentor peers on consultative practices.
• Travel up to 30% of the time.

Requirements

• 6+ years in Management Consulting or related advisory roles.
• Proven project management skills.
• Strong data-driven communication skills.
• Fluent English speaker.
• Growth mindset and passion for AI tools.
• Resilience and adaptability.
• Client-facing experience preferred.
• Experience managing large enterprise accounts.
• Familiarity with workforce analytics.
• Experience in fast-paced environments.

Benefits

• Work in a fast-growing, innovative company.
• Opportunity to influence product innovation.
• Collaborate with top-tier clients.
• Continuous learning and development opportunities.
• Diverse and inclusive work environment.