Senior Customer Success Manager - Remote

Overview

Filigran is a cybertech company focused on proactive cyber threat management, developing innovative open-source solutions for organizational security.

In Short

• Join the Customer Success Team as a Senior Customer Success Manager.
• Manage the customer lifecycle from onboarding to renewal.
• Build relationships with customers in the Americas.
• Identify upsell and cross-sell opportunities with Sales.
• Coordinate with internal teams to resolve issues.
• Ensure seamless communication with Customer Support Engineers.
• Collect customer feedback to improve services.
• Track success metrics to inform customer strategy.
• Work remotely and asynchronously.
• Collaborate cross-functionally for high customer satisfaction.

Requirements

• 3+ years in Customer Success or Account Management.
• Experience with national and regional customers in the USA.
• Strong technical aptitude, familiar with tools like OpenCTI.
• Excellent communication skills.
• Comfortable in a remote work culture.
• Experience with CRM/CSM tools and success metrics.
• Familiarity with cybersecurity sector is a plus.
• Fluency in English.

Benefits

• Competitive pay and equity options.
• Remote-first, flexible work environment.
• Choice of equipment for your setup.