Remote Otter LogoRemoteOtter

Senior Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
Germany

Overview

The Senior Customer Success Manager will oversee a portfolio of strategic clients, ensuring their successful use of the platform, conducting onboarding, training, and reviews, and identifying risks and opportunities for upselling and cross-selling.

In Short

  • Manage a portfolio of strategic customers.
  • Ensure successful platform implementation.
  • Conduct onboarding and training sessions.
  • Identify risks and opportunities for upselling.
  • Collaborate closely with the sales team.
  • Experience in Customer Success or Account Management.
  • Strong analytical skills and data-driven approach.
  • Fluent in German and English (C2 level).
  • Experience in ConstructionTech is a plus.
  • Work in a flexible, remote environment.

Requirements

  • Several years of experience in Customer Success Management or Account Management.
  • Analytical skills and a data-driven mindset.
  • Service-oriented, empathetic, and communicative.
  • Fluent in German and English, with additional languages being a plus.
  • Experience in the ConstructionTech sector is advantageous.

Benefits

  • Independent work with direct impact on client success.
  • Flexible working options, both in-office and remote.
  • Uncapped bonuses and permanent contracts.
  • Regular one-on-ones and development discussions.
  • Work in an international, dynamic team.

Translated from German

pplwise logo

pplwise

pplwise is a dynamic recruitment firm founded in 2021, dedicated to supporting fast-growing technology companies across Europe in achieving their growth objectives. With a focus on Recruiting as a Service and Executive Search, the company collaborates with a diverse range of clients, including publicly listed companies like Uber and JustEatTakeaway, as well as innovative unicorns and startups backed by top venture capital firms. Operating in over 20 countries, pplwise boasts a talented team of more than 15 Talent Partners who are committed to helping ambitious tech companies navigate their recruitment challenges during critical growth phases. The company values diversity and inclusion, fostering an environment that supports the individuality of every candidate.

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