Senior Customer Success Manager - Remote

Overview

This position is posted by Jobgether on behalf of Orum. We are currently looking for a Senior Customer Success Manager in the United States.

In Short

• Serve as the primary post-sale point of contact for a portfolio of customers.
• Build deep relationships with key stakeholders to drive customer outcomes.
• Proactively identify risks and implement solutions to ensure success.
• Deliver tailored guidance, best practices, and training for customers.
• Monitor customer health and provide regular updates to stakeholders.
• Manage account growth, retention, and contract renewals.
• Enhance the customer experience through success stories and onboarding templates.

Requirements

• Proven experience in customer success or account management.
• Strong communication and relationship-building skills.
• Ability to analyze customer needs and provide strategic solutions.
• Experience working with cross-functional teams.
• Proficiency in customer relationship management (CRM) tools.

Benefits

• Opportunity to work remotely.
• Contribute to high-performing, mission-driven teams.
• Professional growth and development opportunities.