Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Perforce will focus on managing and growing customer accounts, ensuring satisfaction and renewal through strategic conversations and value-driven relationships.

In Short

• Establish and maintain relationships with key decision makers.
• Orchestrate client relationships to increase adoption and retention.
• Partner with sales and technical teams to identify growth opportunities.
• Act as liaison for technical inquiries and escalations.
• Facilitate executive-level engagements and value assessments.
• Measure and monitor customer achievement of KPIs.
• Identify and manage escalations for successful resolution.
• Develop strategic account plans for growth.
• Stay informed about market and competitors.
• Responsible for renewal and risk forecasting.

Requirements

• Bachelor’s Degree in Business or related field.
• 8+ years of experience in account management/customer success.
• Experience in negotiating and closing customer contracts.
• Successful background in customer success or account management.
• Ability to lead technical conversations effectively.
• Experience in development, testing, or data management environments.
• Understanding of DevOps, Agile, and CI/CD.
• Team player with sales and delivery teams.
• Knowledge of customer success tools like Gainsight.
• Willingness to travel as needed.

Benefits

• Collaborative and innovative work environment.
• Opportunities for professional growth.
• Engagement with top brands and Fortune 100 companies.
• Supportive company culture focused on wellness and creativity.