Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Orum, you will own the entire post-sale customer journey, ensuring customers thrive with the platform through strategic guidance and support.

In Short

• Own the post-sale customer journey from onboarding to renewals.
• Act as a strategic advisor for customers to achieve their goals.
• Build strong relationships with key stakeholders in customer accounts.
• Identify risks and ensure successful outcomes through proactive management.
• Stay updated on Orum’s product and assist customers in adopting new features.
• Communicate customer health, goals, and progress regularly.
• Create documentation like success stories and onboarding templates.
• Manage a portfolio of customers to drive retention and growth.

Requirements

• 5+ years of experience in Customer Success in a B2B SaaS environment.
• Proven success with enterprise-level accounts.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a fast-paced environment.
• Proactive execution and ownership mindset.
• Experience with customer success and sales tools like Salesforce and Zendesk.
• Data-driven approach to guide strategic decisions.
• Understanding of customer lifecycle management.
• Core working hours in PT - ET time zones.

Benefits

• Join a remote-first community.
• Be part of a mission-driven company focused on human connection in sales.
• Work with a diverse team across various functions.
• Opportunities for professional growth and development.
• Flexible working environment.