Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Deel, you will be the face and voice of the company for our clients, responsible for building strong customer relationships and driving revenue growth.

In Short

• Focus on high-value strategic accounts.
• Proactively identify and manage risks.
• Build relationships with senior stakeholders.
• Gather product and operational feedback from clients.
• Ensure a high-quality customer experience on a daily basis.
• Coordinate with internal teams for timely customer support.
• Drive adoption of platform features to enhance customer retention.

Requirements

• 6+ years of relevant work experience, including client-facing roles.
• Experience in fast growth startups, consulting, investment banking, or private equity.
• Strong relationship-building skills.
• Quantitative and data-savvy mindset.
• Self-starter with a growth mentality.
• Proven track record of achievement in previous roles.
• Strong analytical skills.
• Curious and impact-driven.

Benefits

• Stock grant opportunities based on role and location.
• Flexible remote work options.
• Additional perks and benefits based on employment status and country.