Senior Customer Success Manager - Remote

Overview

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Senior Customer Success Manager to join us on our journey.

In Short

• Own and grow a strategic book of business valued at $2M+, ensuring customer retention, expansion, and long-term success.
• Build and nurture long-term executive-level relationships to drive customer advocacy, adoption, and expansion opportunities.
• Provide strategic guidance across onboarding, integrations, platform configuration, and ongoing engagement.
• Act as a trusted advisor, providing data-driven insights and strategic guidance to customers to help them achieve their business objectives.
• Proactively improve customer health by continuously showing value and outcomes achieved.
• Drive cross-functional collaboration, aligning customer needs with product, sales, and support teams.
• Identify and execute upsell and expansion opportunities to maximize customer value.
• Advocate for customer needs while fostering executive relationships and collaborating effectively across internal teams.
• Serve as a subject matter expert on best practices for procurement, AP automation, and spend management.

Requirements

• 5+ years of Customer Success experience in SaaS.
• Proven ability to build executive-level relationships and influence across organizations.
• Strong experience leading multi-stakeholder implementations and change management initiatives.
• Thrives in a fast-paced, evolving environment.
• Able to work effectively cross-functionally.
• Comfortable managing escalations and turning challenges into opportunities.
• A data-driven, strategic thinker.
• Excellent communication, negotiation, and presentation skills.
• Passion for customer success, with a customer-centric mindset.
• Experience in procurement, AP automation, or fintech industries is a plus.

Benefits

• Flexible working: remote-first organization with flexible hours.
• Unlimited responsible time off policy.
• Competitive health, vision, and dental package.
• Community initiatives and volunteer days.
• Stock options available.
• DEI initiatives and roundtables.
• On Target Earnings Range: $92,000 - $110,000.