Senior Customer Success Manager - Remote

Overview

Udacity is on a mission of forging futures in tech through radical talent transformation in digital technologies. We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital transformation journey.

In Short

• Empathize with every aspect of the customer experience, putting customers' needs first.
• Guide and coach customer executives, managers and employees with a dedicated customer success process.
• Maintain high levels of customer engagement and satisfaction.
• Coach customers to be product experts and train their teams.
• Identify common customer challenges and actively suggest better solutions.
• Partner with Udacity's Sales team to enhance effectiveness.
• Collaborate with cross-functional teams to meet customer needs.
• Craft and adapt customer onboarding assets.
• Help drive customer references and case studies.
• Experience a rewarding work environment with Udacity's perks and benefits.

Requirements

• 4+ years of experience in customer-facing roles.
• Self-motivated and proactive team player.
• Strong desire to learn and define an emerging function.
• Strong interpersonal skills and experience building relationships.
• Consistent track record of highly-professional customer service.
• Fluency in both English and German is required.

Benefits

• Flexibility of working from home.
• Flexible working hours.
• Paid time off.
• Comprehensive medical insurance coverage.
• Employee wellness resources and initiatives.
• Quarterly wellness day off.
• Personalized career development.
• Unlimited access to Udacity Nanodegrees.