Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Salesforce is responsible for leading a team of Customer Success Managers to ensure a premium customer experience through the Signature Success Plan, fostering collaboration across various teams, and cultivating executive relationships.

In Short

• Lead and develop a team of Customer Success Managers.
• Ensure efficient allocation of resources for customer delivery.
• Focus on customer satisfaction and success score metrics.
• Develop executive relationships with customers.
• Proactively manage high-risk customers.
• Collaborate with Account Executives and other teams.
• Drive Signature Success Plan renewals and growth.
• Adhere to Signature Offer obligations and Account Success goals.
• Cultivate professional growth of the team.
• Promote customized customer experiences.

Requirements

• 5+ years in customer success or related leadership roles.
• Experience in leading customer success teams.
• Strong collaboration and outcome-driven skills.
• Ability to drive conversations at the C-level.
• Proficient in risk management.
• Knowledge in multiple lines of business.
• Experience with Customer Success Score metrics.
• Demonstrated leadership behaviors in previous roles.
• Ability to handle difficult discussions and objections.
• Commitment to professional development of team members.

Benefits

• Support for work-life balance.
• Resources for personal and professional growth.
• Opportunities to shape the future of AI and business.
• Inclusive workplace culture.
• Equal opportunity employer.
• Access to innovative tools and technologies.
• Focus on employee well-being.
• Encouragement of diverse perspectives.
• Commitment to equality and non-discrimination.
• Support for career advancement.