Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will strategically influence and develop existing business with assigned OTC customers, focusing on enhancing customer value and sales while ensuring customer satisfaction.

In Short

• Strategic influence on OTC customer business.
• Provide comprehensive advice on cloud usage.
• Participate in vertical squads of Open Telekom Cloud.
• Manage and analyze customers to avoid churn.
• Support optimization of customer success management.
• Ensure a service excellence culture.
• Participate in planning and forecasting.
• Transfer customer requirements to OTC processes.
• Support cloud handling development.
• Ensure customer satisfaction.

Requirements

• Degree in computer science, engineering, or related field.
• Experience in cloud and IT architecture.
• Knowledge in AI.
• Strong communication and presentation skills.
• Knowledge of market-relevant cloud ecosystems.
• Understanding of IaaS, PaaS, SaaS.
• Experience with AWS, Azure, Google Cloud.
• Ability to develop hybrid cloud solutions.
• Fluent in German and English.
• Willingness to travel nationally and internationally.

Benefits

• Work for a top employer in Hungary.
• Opportunity to work in a dynamic team.
• Develop skills in cloud technology.
• Participate in innovative projects.
• Supportive work culture focused on service excellence.