Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager is responsible for managing and growing strategic relationships with enterprise clients, driving activation, retention, and upsell initiatives, and acting as a trusted advisor to senior customer stakeholders.

In Short

• Manage relationships with enterprise clients like Shopify and Microsoft.
• Drive activation, retention, and upsell initiatives.
• Act as a trusted advisor to senior customer stakeholders.
• Develop customer success playbooks.
• Translate customer feedback into actionable insights.
• Collaborate cross-functionally on roadmap and strategy.
• Build scalable systems for customer growth.
• Serve as the voice of the customer internally.
• 5+ years of experience in customer-facing roles.
• Strong strategic thinking and communication skills.

Requirements

• 5+ years in a customer-facing SaaS role.
• Track record of managing enterprise accounts.
• Experience in building customer success playbooks.
• Strong strategic thinking and communication skills.
• Familiarity with CRM tools like HubSpot.
• Comfortable working remotely.
• Self-starter who thrives in ambiguity.
• Experience with large-scale communities preferred.

Benefits

• Opportunity to work with industry leaders.
• Flexible working hours.
• Collaborative work environment.
• Chance to influence product and strategy.
• Build and scale customer success initiatives.