Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Orum, you will own the entire post-sale customer journey, ensuring customers thrive with the platform through proactive guidance and tailored solutions.

In Short

• Own the customer journey from onboarding to renewals.
• Act as a strategic advisor for customers.
• Build relationships with key stakeholders.
• Identify risks and ensure successful outcomes.
• Stay updated on Orum’s product features.
• Deliver consistent communication on customer health.
• Create documentation and customer success stories.
• Manage a portfolio of customers for retention and growth.

Requirements

• 5+ years of experience in Customer Success in a B2B SaaS environment.
• Proven success managing enterprise-level accounts.
• Excellent written and verbal communication skills in English.
• Ability to work independently in a fast-moving environment.
• Experience with customer success and sales tools.
• Data-driven decision-making skills.
• Understanding of customer lifecycle management.
• Core working hours: PT - ET hours.

Benefits

• Empowered remote-first community.
• Opportunity to drive customer success and innovation.
• Work with a diverse team valuing unique perspectives.