Senior Customer Success Manager - Remote

Overview

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in a secure business collaboration market. We are looking for a Senior Customer Success Manager to join our Customer Success team in the USA, focusing on delivering exceptional customer experiences and managing high-value B2B client relationships.

In Short

• Join a leading Customer Success team in a global SaaS company.
• Manage a portfolio of roughly 200 accounts with a focus on high-value B2B clients.
• Lead renewals, onboarding, and account expansion efforts.
• Drive customer advocacy initiatives and secure client testimonials.
• Work cross-functionally to maximize account potential.
• Conduct kick-off trainings for new clients.
• Participate in special projects to enhance customer success strategies.
• Utilize a customer-driven approach with strong communication skills.
• Engage in commercial conversations regarding pricing and upselling.
• Contribute to maintaining high customer satisfaction levels.

Requirements

• At least 5 years of experience in Account Management or Customer Success Management in B2B SaaS.
• Proven track record managing a book of business of 50+ accounts.
• Full professional proficiency in English (C1).
• Strong planning, organization, and prioritization skills.
• Experience in driving MRR/ARR growth through renewals and upsells.
• Excellent communication, interpersonal, and presentation skills.
• Customer-driven personality with emotional intelligence.
• Familiarity with data rooms or secure collaboration tools is a plus.
• Proficiency in Spanish is a nice-to-have.

Benefits

• Opportunity to work in a multinational, mature SaaS environment.
• Impactful role with direct influence over revenue targets.
• Collaborative work culture with cross-departmental engagement.
• Potential for career growth and development.
• Access to a supportive and customer-centric team.