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Senior Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
Germany

Overview

This position is for a Senior Customer Success Manager who has deep experience with SaaS solutions, particularly in the crafts sector, and is dedicated to promoting customer success sustainably.

In Short

  • Tailored customer support for craft clients to maximize their operational success with HERO.
  • Design onboarding processes for new customers and develop targeted training concepts for smooth integration into digital solutions.
  • Identify development potentials through regular analyses and personal development conversations.
  • Recognize early signs of potential customer churn and develop proactive measures to prevent it.
  • Contribute ideas and concepts to continuously enhance customer satisfaction and operational success.

Requirements

  • Extensive experience with SaaS solutions in the crafts sector.
  • Ability to anticipate customer needs and provide optimal support.
  • Strong analytical skills for identifying growth opportunities.
  • Effective communication and training abilities.
  • Proactive approach to customer retention strategies.

Benefits

  • Opportunity to work in a dynamic environment.
  • Contribute to innovative customer success strategies.
  • Develop professionally in a supportive team.
HERO Software logo

HERO Software

HERO Software is a rapidly growing tech startup focused on digitizing the craft industry. With a recent Series B funding of 40 million euros, HERO aims to expand its market leadership in craft software solutions. The company provides an intuitive cloud-based software that helps clients manage projects, plan resources, create documents, and acquire new customers, all while being location-independent. HERO fosters an open and relaxed corporate culture built on the values of ambition, trust, and fun, encouraging employees to push boundaries and innovate. The company is committed to creating a motivating work environment where work is enjoyable and leads to outstanding results.

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