Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Lyra Health, you will be pivotal in cultivating long-term relationships with key accounts, ensuring clients achieve their mental wellness objectives through our innovative solutions.

In Short

• Develop and execute success plans for key accounts.
• Build trusted relationships with stakeholders in client organizations.
• Monitor client engagement and ensure value realization.
• Gather client feedback to inform product development.
• Drive client retention and identify growth opportunities.
• Track key account health metrics and prepare business reviews.
• Resolve complex client issues with empathy.
• Oversee onboarding and implementation for new accounts.
• Collaborate with internal teams in a remote setting.
• Stay informed about trends in corporate mental wellness.

Requirements

• 7+ years of B2B sales experience.
• Experience in Insurance, Manpower Services, or Wellness sectors.
• Bachelor's degree in Business, Marketing, or related field.
• Excellent communication and presentation skills.
• Strong interpersonal skills and rapport-building ability.
• Self-motivated and goal-oriented.
• Ability to work independently and in teams.
• Familiarity with CRM software is a plus.

Benefits

• Innovative work environment focused on mental health.
• Opportunity to work with Fortune 500 companies.
• Access to a global provider network.
• Collaborative remote work culture.
• Opportunities for professional growth and development.