Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager will partner with customers to ensure they maximize the value from OpsLevel's services, focusing on renewals and expansions while driving customer satisfaction.

In Short

• Drive customer success and satisfaction.
• Own a book of business and develop strategic account success plans.
• Act as the voice of the customer for product feedback.
• Assess risks and ensure proactive customer engagement.
• Collaborate with sales for renewals and expansion opportunities.
• Document account plans and customer interactions.
• Lead customer success initiatives and operational projects.
• Work closely with technical stakeholders.
• Build relationships with C-suite executives.
• Foster a culture of empathy and growth within the team.

Requirements

• 6-8 years of SaaS experience in customer success.
• Strong technical aptitude in software development.
• Experience with strategic account planning.
• Excellent presentation and communication skills.
• Ability to manage relationships with technical stakeholders.
• Experience in a startup environment.
• Familiarity with SFDC, Gong, Slack, G Suite, and Vitally.
• Empathy and determination in driving customer success.

Benefits

• Market-leading compensation and equity options.
• Fully remote work environment.
• Inclusive and welcoming workplace culture.
• Opportunities for professional growth and development.
• Supportive team dynamics with a focus on collaboration.