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Senior Customer Success Manager - Remote

Posted 1 week ago
Sales / Business
Full Time
USA

Overview

As a Senior Customer Success Manager (CSM) at Qualytics, you will be a strategic partner and trusted advisor to large, data-intensive organizations, ensuring they receive meaningful results and grow with us.

In Short

  • Own the full customer lifecycle from onboarding to retention.
  • Serve as the strategic point of contact for enterprise customers.
  • Lead Customer Objective Reviews to align stakeholders on goals.
  • Partner with Sales to drive renewals and expansion.
  • Support pre-sales efforts by mapping customer needs to product capabilities.
  • Act as the voice of the customer, influencing internal teams.

Requirements

  • 5+ years in a customer-facing role, preferably in B2B SaaS.
  • Experience managing complex enterprise relationships.
  • Ability to build executive relationships and maintain customer health.
  • Exceptional communication skills for technical conversations.
  • Comfortable working cross-functionally in fast-paced environments.
  • Strong bias toward ownership and action.

Benefits

  • Opportunity to work with top-tier data professionals.
  • Collaborative startup environment with ownership and flexibility.
  • Ability to shape how the company scales.
Qualytics logo

Qualytics

Qualytics is an innovative early-stage startup focused on enhancing data quality and trust within organizations. Founded by a team with extensive experience in technology, Qualytics aims to address the challenges of maintaining reliable data pipelines through a sophisticated platform that detects and responds to data anomalies. The company values collaboration, honesty, and continuous learning, fostering a supportive environment where diverse backgrounds and experiences contribute to individual and team success. With a mission to empower businesses by ensuring the reliability of their most valuable resource—data—Qualytics offers competitive salaries, unlimited vacation, and a fun, engaging workplace culture.

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