Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Restaurant365, you will manage long-term customer relationships, ensuring high levels of service and ROI for strategic customers.

In Short

• Develop long-term customer relationships leading to high adoption, retention, and satisfaction.
• Ensure delightful client experiences during all stages of the customer journey.
• Strategize to meet and exceed customer goals and ROI.
• Handle escalations and work cross-departmentally for issue resolution.
• Set and guide project expectations with executive stakeholders.
• Facilitate change management across key stakeholders.
• Ensure post-onboarding customer success with the product.
• Partner with Sales on expansion and growth opportunities.
• Infuse clients with industry best practices.
• Track and drive key client metrics.

Requirements

• 2+ years as a Customer Success Manager or equivalent in SaaS.
• 2-3 years in accounting or restaurant hospitality.
• Experience with Restaurant 365 software.
• Ability to travel 15% of the time.
• Proficient in Microsoft Office.
• Clear communicator with a professional presence.
• Ability to manage multiple projects simultaneously.
• Proficient in Salesforce or other CRM.
• Strong organization and time-management skills.
• Strong technical aptitude.

Benefits

• Salary range of $116,000 - $145,000.
• Comprehensive medical benefits, 100% paid for employee.
• 401k + matching.
• Equity Option Grant.
• Unlimited PTO + Company holidays.
• Wellness initiatives.