Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Autodesk will lead post-sales activities to ensure customer satisfaction and drive business value for top clients in various industries.

In Short

• Lead post-sales activities for Autodesk’s top customers.
• Collaborate on the Customer Success Plan (CSP).
• Build relationships with customer leads and teams.
• Identify growth opportunities and accelerate solution adoption.
• Advocate for customer needs and provide internal feedback.
• Translate customer challenges into Autodesk solutions.
• Maintain relationships with key management sponsors.
• Travel up to 40% as needed.
• 5+ years in sales or customer success management.
• Strong communication and presentation skills.

Requirements

• Bachelor’s degree or equivalent work experience.
• 5+ years in sales, service delivery, or customer success.
• Accountability and a collaborative approach.
• Ability to adapt to changing circumstances.
• Experience with enterprise or global customers.
• Understanding of SaaS customer management.
• Strong financial acumen and analytical skills.
• Desire for continuous learning and growth.
• Creativity and ability to inspire customers and peers.

Benefits

• Health and financial benefits.
• Time away and everyday wellness programs.
• Competitive compensation package.
• Annual cash bonuses and stock grants.
• Diverse and inclusive workplace culture.