Senior Customer Success Manager - Remote

Overview

The Senior Customer Success Manager at Palo Alto Networks is responsible for driving customer adoption of security integrations and ensuring a high-quality service experience for clients.

In Short

• Act as a primary contact for customers in the Network Security portfolio.
• Guide customers through product onboarding and adoption.
• Develop strong partnerships with customer stakeholders.
• Monitor key performance metrics to enhance customer engagement.
• Advise on best practices and platform adoption.
• Identify and escalate risks to ensure client success.
• Deliver Executive Business Reviews to clients.
• Collaborate with internal teams for issue resolution.
• Engage with customers to drive product improvements.
• Fluency in English and German is required.

Requirements

• Experience in customer success, account management, or consulting roles.
• Knowledge of Cloud platforms and cybersecurity.
• Strong project management and consulting skills.
• Experience with SaaS solutions.
• Ability to influence teams and engage stakeholders.
• Excellent communication skills for technical and non-technical audiences.
• Fluency in English and German is mandatory.
• Knowledge of GainSight, SFDC, and GoogleSuite is preferred.
• Ability to work in a dynamic environment.
• Positive mindset and commitment to collaboration.

Benefits

• Flexible wellbeing spending account.
• Mental and financial health resources.
• Personalized learning opportunities.
• Inclusive work environment.
• Opportunities for career growth.
• Supportive team culture.
• Diverse and innovative workplace.
• Commitment to employee wellbeing.
• Equal opportunity employer.
• Confidentiality in hiring process.